Below are some common concerns of our clients before purchasing GRYKA jewelry. If you have other questions, please just send it to GRYKA.jewelry@outlook.com.
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Pre Sale Questions
Q: What materials are used in GRYKA jewelry?
We use high-quality lab-grown diamonds, moissanite, and precious metals such as 18K gold and platinum.
Q: How do lab-grown diamonds compare to natural diamonds?
They are identical in chemical, physical, and optical properties — the same brilliance, durability, and beauty, but more sustainable and ethical.
Q: Do your jewelry pieces come with a certificate?
Yes. All GRYKA lab-grown diamonds above 0.5 carat are certified by recognized institutions such as IGI or GIA.
Q: Can I customize my jewelry design?
Absolutely. We offer customization for ring styles, stone sizes, and engravings to make your piece truly unique.
Q: What packaging does GRYKA provide?
Every GRYKA jewel comes in a premium gift box, perfect for proposals, anniversaries, and special occasions.
Q: Do you provide warranty or after-sales service?
Yes. We offer a one-year warranty for quality issues and lifetime cleaning and maintenance services.
Q: How long will it take to receive my order?
Standard designs ship within 1–3 business days. Custom orders usually require 7–10 business days before shipment.
Technical Questions
Q: Is GRYKA’s website secure for online payments?
Yes. Our site uses SSL encryption and trusted payment gateways to ensure your transactions are safe.
Q: Can I view GRYKA jewelry in 360° or detailed images online?
Yes. Each product page includes high-resolution images and, for selected designs, 360° viewing options.
Q: Do you offer size guides for rings and bracelets?
Absolutely. A detailed size guide is available on every product page to help you find the perfect fit.
Q: Are your product pages mobile-friendly?
Yes. Our website is fully optimized for both desktop and mobile browsing, ensuring a smooth shopping experience.
Q: Can I track my order status online?e?”
Yes. Once your order is shipped, you will receive a tracking number to monitor delivery progress in real time.
Q: Does the website support multiple languages?
Yes. GRYKA supports both English and Chinese, with more languages to be added in the future.
Q: Can I choose the currency I want to pay in?
Yes. Our platform automatically displays prices in your local currency, or you can manually switch.
Q:What should I do if I face technical issues while browsing?
You can clear your browser cache or try a different device. If the issue persists, please contact GRYKA.jewelry@outlook.com.
Q: Can I update or change my account information?
Yes. You can log in to your GRYKA account at any time to update your personal details, shipping address, or password.
